JUNDAO SecuritiesCompany Limited

Client support

客户支持

Support

支持

For help with App access, account questions, technical issues or general enquiries, contact the appropriate company channel below.

如需处理 App 访问、账户问题、技术问题或一般咨询，请使用以下相应公司渠道。

Access and sign-in

Access to the App is subject to review and authorisation by JUNDAO Securities. If you cannot sign in or believe your access is not working as expected, contact support using the email address associated with your account.

What to include

To help us identify and respond to your request, include:

  • your name and the email address or phone number associated with the account;
  • a short description of the issue and when it occurred;
  • the device, operating system or browser involved, where relevant; and
  • a screenshot if it helps explain the issue and does not expose sensitive information.

Keep credentials private. Do not email passwords, one-time verification codes, full payment information or copies of identity documents.

Security concerns

If you believe your account, device or contact channel may have been compromised, contact support promptly. Include a reliable way for us to reach you, but do not send your password or verification code.

Account deletion

Instructions for requesting deletion of an account and associated personal data are available on the Delete Account page.

访问与登录

App 访问须经 JUNDAO Securities 审核和授权。如您无法登录，或认为访问权限未正常工作，请使用与账户关联的邮箱联系支持团队。

需要提供的信息

为帮助我们识别并处理您的请求，请提供：

  • 您的姓名及与账户关联的邮箱或手机号；
  • 问题简述及发生时间；
  • 相关设备、操作系统或浏览器信息（如适用）；
  • 有助于说明问题且不包含敏感信息的截图。

请妥善保护凭证。请勿通过邮件发送密码、一次性验证码、完整付款信息或身份证明文件。

安全问题

如您认为账户、设备或联系方式可能遭到盗用，请及时联系支持团队，并提供可靠的回访方式；请勿发送密码或验证码。

账户删除

申请删除账户及相关个人信息的说明，请见删除账户页面。