Account request
账户请求
Delete Account
删除账户
You may delete your account directly in the App or submit a deletion request by email.
您可以直接在 App 内注销账户，也可以通过电子邮件提交注销申请。
How to request deletion
- While signed in, use the account deletion option in the App and confirm the deletion.
- Alternatively, email support@jundao-securities.com with the subject line Account Deletion Request. Include your name, the email address or phone number associated with the account, and a clear request to delete the account.
Do not send credentials. We will never need your password or one-time verification code to receive a deletion request.
Verification
For requests submitted by email, we may contact you through information associated with the account to confirm that the request is authorised.
What happens next
When deletion is confirmed in the App, account access ends immediately, the App signs you out and the account can no longer be used to sign in. For a verified email request, we will process the deletion within seven days and confirm when it is complete.
Information we may retain
Certain records may be retained where required by applicable financial regulatory, legal or other compliance obligations.
Questions
Contact support@jundao-securities.com.
如何申请删除
- 登录 App 后，使用账户注销功能并确认注销。
- 您也可以发送邮件至 support@jundao-securities.com，邮件主题写明 Account Deletion Request。请提供姓名、与账户关联的邮箱或手机号，并明确说明希望注销账户。
请勿发送账户凭证。我们接收删除申请不需要您的密码或一次性验证码。
身份核验
对于通过电子邮件提交的申请，我们可能通过账户已有联系方式与您联系，以确认该申请已经获得授权。
后续处理
在 App 内确认注销后，账户访问权限将立即终止，App 会退出登录，且该账户无法再次登录。对于已经完成核验的电子邮件申请，我们将在七日内处理并在完成后发送确认通知。
可能保留的信息
为满足适用的金融监管、法律或其他合规要求，我们可能继续保留部分记录。